Forum

The Forum is where members raise questions and suggestions with the people who run the team — one step slower and more considered than chat. A member writes a post, an admin decides whether it is published, and once it is, the whole team can upvote it. The result is a short, curated list of what the team actually wants to talk about, ordered by how many people agree.

Nothing a member submits appears to the rest of the team until an admin has approved it, so the Forum never turns into a second chat.

Forum posts are covered by the team’s automatic translation, like its announcements and polls: a reader sees a post in a language they read, with the original a tap away under Show original — see Automatic translation.

Where to find it

The Forum tab sits on the team page, right after Chat.

The tab appears only on a team whose effective plan is Business and that has not switched the feature off. Teams that would rather not run a Forum turn it off under Settings → Features, and the tab disappears for everyone — the posts are kept, and come back if the switch is turned on again.

Topics

Every post belongs to a topic, and the team decides what its topics are. There is no fixed list: a sports team might run Questions and Suggestions, while a choir adds Repertoire ideas alongside them.

1. Open the team and go to the Admin tab.
2. Select Forum topics.
3. Tap Add topic, give it a name, and save.

Until the first topic exists the Forum tab shows an empty state — and for admins, a line pointing at the settings where topics are made.

Each topic also carries its own clean-up rule, described under Removing stale posts below.

Deleting a topic deletes every post in it. The app asks first, naming how many posts are about to go with it.

Send in a post

1. Open the Forum tab.
2. Tap the + button. It lists the team’s topics.
3. Choose the topic the post belongs to.
4. Write a title, and optionally some details.
5. Tap Submit.

The post is now with the admins and says so — Sent in for review. Only you and the team’s admins can see it in the meantime; use the Mine filter to follow your own submissions from the moment they are sent through to whatever the admins decide. A submission can still be edited while it is waiting; once it has been approved it belongs to the team, and the wording is fixed.

Approving and rejecting

Admins see an Awaiting review section at the top of the Forum tab, holding everything the team has sent in and nobody has decided on yet, newest first. Each submission carries two buttons:

• Approve publishes it. It moves to Under consideration and the whole team can now see and upvote it.
• Reject turns it down. It becomes Declined and goes no further. The author still sees it under the Mine filter, so nobody is left wondering where their question went.

The section is only there when something is waiting; on an empty queue it makes way for the list.

The author is notified of the decision straight away. Admins also get a daily summary at 18:00 of how many posts await review, and the rest of the team a summary of the day’s new posts — see Notifications.

Upvoting

Every approved post carries a thumbs-up with a count. Tap it to add your vote, tap it again to take it back — one vote per member per post.

Upvoting is open only while a post is Under consideration. That is the point of the status: the team is telling the admins which of the open questions matter most. As soon as an admin moves a post on to Selected, voting closes and the count freezes at whatever convinced them — the tally stays visible, the button simply stops responding.

Reporting a post

The Forum carries member-written text, so any member can hand a post to moderation.

1. Open the 3-dot menu on the post’s card — it is there for ordinary members now, not only for admins.
2. Choose Report post.
3. Pick a reason, add a note if there is anything worth explaining, and send.

It is the same sheet used for reporting a chat message. Nothing changes for other members until an admin acts, and you cannot report your own post. Only a published post can be reported — one still waiting for review, one that was declined, and one already removed are not on the board to be reported.

Reporting copies the post’s title and text into the case as they stood at that moment. That snapshot is kept even if the author deletes the post afterwards, so the report can still be judged; the case is then marked as removed after the fact.

Statuses

A post moves through a short lifecycle, and its current state is shown as a chip on the card:

Admins move an approved post between Under consideration, Selected, Done and Removed from the 3-dot menu on its card. New and Declined are not on that menu: a submission is approved or rejected through the review queue, and a rejection is final.

A Removed post is not deleted, and an admin can put it back to Under consideration later if the team returns to the idea — unless a moderator was the one who removed it, which the team cannot undo. See Reporting a post.

Removing stale posts

Not every question gets an answer, and a Forum that keeps everything ever asked stops being readable. Each topic can therefore clean up after itself:

1. Open Admin → Forum topics and tap the topic.
2. Turn on Auto-remove untouched posts.
3. Set Remove after (days).
4. Optionally turn on Also remove posts under consideration.

Once a night the app sets anything older than that to Removed. By default this covers submissions nobody ever reviewed. Turning on the second switch extends it to published posts that never gathered enough support to be selected — useful on a busy topic, and best left off on one where a suggestion may sit for a season before its turn comes.

Leave the first switch off and the topic keeps its posts indefinitely.

Filtering and sorting

Two controls sit above the list, and both apply within the topic you have selected:

Filter

• All — every published post.
• Not upvoted — only the ones you have not voted on yet, which is the quickest way to work through a long topic.
• Mine — your own posts, at whatever stage they have reached, including the ones still waiting for review and the ones that were declined.

Below a divider the menu has a second group, one entry per status — New, Under consideration, Selected, Done, Declined and Removed — showing only the posts in that state. New, Declined and Removed are there for admins only.

Sort

• Most upvoted — the default, so what the team agrees on is at the top.
• Newest
• Oldest

Printing

A 3-dot menu to the right of the filter and sort row holds Print all items, for admins: it lays the posts out as a document, ready to print or share. Each post’s own 3-dot menu starts with Print item, which does the same for that one post.

Deleting a post

The author of a post can delete it, and so can any admin. This is a real deletion — the post and its upvotes go for good — so use Removed instead when the post should merely leave the list.

Related pages

• Chat and announcements for the team’s faster, uncurated conversation.
• Polls for asking the team a question when you already know the options.
• Plans and billing for what else a Business plan includes.
• Teams and groups for the feature switches, including the Forum one.